RETURN & EXCHANGE POLICY:Natural Pawsibilities is pleased to offer you a 7 day return/exchange option under the following guidelines:
- Shipping and handling charges are not refundable. Customer pays for shipping in either direction. For an exchange you will be billed to ship out your new item. Charges will be billed to the credit card used at the time of checkout for the original purchase.
- All returns/exchanges require a Return Merchandise Authorization Number (RMA). Returns or exchanges received without a Return Authorization will be refused and will not be processed, no exceptions. Email us within 7 days of receipt of your item (delivery confirmation date). Include your order number, name of item(s), and whether you prefer an exchange or store credit. We do not allow for refunds.
- All returns/exchanges must be in original packaging with tags attached, unused, and in excellent condition (remove all hair, no smoke or other smells). Returns or exchanges of items that appear used and not in sellable condition must be refused and will not be processed. These item(s) will be returned to the customer at the customer's own expense. Note: we must receive your packaged item postmarked within 7 days from the date your RMA number is issued.
Natural Pawsibilities Inc.
538 Grove St
Greensburg PA 15601
- For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS) and retain your receipt. Natural Pawsibilities Inc. is not responsible for items damaged or lost in transit.
- We regulate the quality of items to the highest standard but in the unlikely event you receive an item that is damaged, please email us within 48 hours. Include the order number, date, name of item, describe the defective merchandise in your email and please include a photo. Once the damaged item has been returned your replacement will then be shipped to you. If a replacement is no longer available, store credit will be issued.
- Final Sale Items: No Exceptions.
- All Sale/Clearance items. qualify as a FINAL SALE, no returns or exchanges, no exceptions.
- All grooming products are FINAL SALES. No exchanges or returns will be accepted for these items. This policy has been implemented due to sanitary & hygienic reasons. We want to assure you that all of your products are new & unused for your pet.
- Once your order has been submitted and shipped it CANNOT be canceled. If you wish to exchange and make any changes after you received your order please review the policy.
SHIPPING POLICY :
- Items are shipped on Tuesdays and Thursdays via United States Postal Service USPS or UPS.
- Please be sure your contact information is correct so we can ensure you receive your item promptly. If an incorrect address was given to us, a shipment is refused or unclaimed, Natural Pawsibilities Inc. cannot be held responsible. If the carrier returns a package to us for whatever the reason and we need to re-ship for any reason, the customer will be charged the all incurred shipping costs again in order to resend the items.
PLEASE NOTE: we do not grant refunds for items that are lost in the mail or stolen after delivery or returned to sender, etc. Once the parcel leaves our hands the package becomes the United States Post Office or UPS's responsibility, we cannot guarantee or warranty any further after it is shipped. By checking our agree-to-box in the shopping cart you acknowledge and will abide by this condition and can not hold Natural Pawsibilities liable. We are happy to provide any documentation that we have on your order's shipment.
Regrettably at this time we are not able to ship Internationally but hope to be able to do so in the future.